Privacy Policy

PRIVACY POLICY AND TERMS AND CONDITIONS - LAST UPDATED- January 2025

This Privacy Policy explains how Lavender Retreat ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or otherwise interact with us.

1. Information We collect. We may collect the following types of personal information from you: * Contact Information: Name, phone number, email address, mailing address. * Health Information: Medical history, current conditions, medications, allergies, and other health-related information necessary for providing our services (e.g., massage, acupuncture, naturopathic care, energy healing). * Service Information: Information about the services you receive, including appointment dates and times, service providers, and payment information. * Communication Records: Records of your communications with us, such as emails, phone calls, and text messages. 

 2. How We Collect Information. We collect information from you directly when you: * Schedule an appointment. * Provide information during a consultation or treatment. * Contact us with questions or inquiries. * Submit information through our website. 

 3. How We Use Your Information. We use your personal information for the following purposes: * Providing Services: To schedule appointments, provide treatment, and communicate with you about your care. * Billing and Insurance: To process payments, submit insurance claims, and respond to insurance inquiries. * Improving our Services: To improve the quality of our services and develop new offerings. * Communicating with You: To send you appointment reminders, newsletters, and other communications related to our services.

 4. Disclosure of Your Information. We do not disclose your personal information to third parties for marketing or other commercial purposes. We may disclose your information to: * Healthcare Providers: Other healthcare providers involved in your care, with your consent. * Insurance Companies: To process insurance claims and comply with insurance regulations. * Business Associates: To support our business operations, such as payment processing and data storage. We require our business associates to comply with appropriate confidentiality obligations. * Law Enforcement: To comply with legal requests and obligations, such as court orders or subpoenas. 

5. Data Security. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of your information. 

6. Data Retention. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, and protect our legitimate business interests. 

 7. Your Rights. You have the right to: * Access your personal information. * Correct any inaccuracies in your information. * Restrict the use of your information. * Object to the processing of your information. * Request the deletion of your information. 

 8. Contact Us. If you have any questions about this Privacy Policy or our privacy practices, please contact us at: 202 450 2329 or email dcinfo@lavender-retreat.com  

9. Changes to This Privacy Policy. We may update this Privacy Policy from time to time. We will notify of any material changes by posting the updated policy on our website.